Customer Support (CMS Maintenance Coordinator)

At WLA, we are taking pride at bringing our partners great WordPress solutions thanks to our team’s passion and high motivation.

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Job description

International IT-Company The White Label Agency is looking for new talents for the position of Customer Support (CMS maintenance coordinator).

Job description

  • Handle incoming requests for changes of content on existing websites. This can include for example changing a text or a picture, using the CMS system WordPress. Other tasks can be posting a blog post, changing the spelling of a menu item. There is no coding required. 
  • You will spend your time checking incoming requests on a digital Trello board, then handling the request which can entail logging into a WordPress site, changing a text or picture, and then writing a comment/email back to the owner of the website. It can also entail asking the customer to clarify their request for change. 
  • You will work in a team, where there will be developers, as well as sales representatives and your role will be to take care of the daily flow of requests, as well as ask for help from other team members when more technical questions arise. 

Requirements:

  • Good written English, at least intermediate spoken English;
  • Organized and attentive to detail;
  • Good communication skills;
  • Computer literacy;

Having these skills is a plus:

  • High level of English;
  • Fast typing skills;
  • Understanding of CMS (most importantly — WordPress);
  • Experience with HTML / CSS;
  • QA processes knowledge;
  • Previous experience on the relevant position;

We offer:

  • Friendly atmosphere in the team 
  • Competitive salary;
  • Official employment;
  • Paid vacation and sick leaves;
  • Well equipped office in the city center;
  • Team events and activities;
  • Professional growth;
  • Social benefits package;
  • Refreshments in the office (tea, coffee, cookies, fruits);
  • Free English lessons.
  • We’re looking forward to your resume
Apply
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What we offer

Becoming a professional with White Label Agency means delivering great work and being treated like a professional for it.

Competitive salary

We pay competitive salaries to ensure you can have a comfortable life also outside the office.

Legal collaboration

We sign contracts with all team members and pay official compensation for your work.

Friendly team

Our culture is very friendly. We hire people who understand the importance of treating each other with respect, just like you.

Well equipped office

We believe that a modern and well equipped workplace leads to both a more inspiring workday and better results.

Team building events

We like getting together outside of work, too. Having fun with the great team you work with makes perfect sense to us.

Sport and health

A good life comes from good health. We support your gym membership and compensate for sick-leave and vacation.

Family support & child care

If you need to stay home to take care of your family, we have policies to support you.

Relevant courses and conferences

Professional development is important, and sometimes a course or conference can be a great help.

Mentoring program

Our seniors are assigned to help our newer staff grow into their roles, so you can keep learning from our experienced team members.

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How does the hiring process work?

Here’s what our process looks like once we get started:

1

Screening over a call

We start with a quick and friendly phone call so we can learn a little more about you and your fit for the role. At the same time, you can ask questions to us.

2

First interview

We’ll organise an interview (usually with the HR manager and another team member) to talk more about your skills and experience and how they relate to what we look for.

3

Practical test

If the interview goes well, some roles might require you to complete a practical task (like a coding test, or a hypothetical scenario) so we can see you in action.

4

Second Interview

We’ll organise a second interview to discuss your practical test and explore any new questions that might have. You could also be meeting other team members at this stage.

5

Offer

If you’re the best person for the role and we’re happy with everything so far, we will extend an offer to you for joining our team in your new role.

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Apply for this position

Interested in joining our team? Fill in the form below and our HR managers will get in touch with you.

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