Table of contents:

Job description

The WordPress Support Technician role will be responsible for handling the technical aspects needed in order to properly service maintenance requests from our partners for existing WordPress websites.

The Support Engineer duties include: 

  • Helping partners via tickets to make changes to an existing website
    • Reading and clarifying via comments if needed 
    • Performing various types of update requests
    • Elevating tasks to development team when needed
    • Testing changes 
    • Communicating status in a timely manner 
  • Updating WordPress plugins and testing for compatibility 
    • Addressing technical issues that come up directly or via WP Development team
  • Performing and monitoring WordPress backups 
  • Accessing multiple hosting environments 
  • Working with domain names and changes to DNS records
  • Creating and working with staging environments



Apply

Requirements:

  • Great communication skills – ability to read and respond clearly to requests in English;
  • A strong understanding of the Web; including familiarity with HTML, CSS, PHP, MySQL, HTTP;
  • Troubleshooting skills;
  • Experience with staging or version control workflows (Git);
  • Setup FTP,SSH;
  • Familiar with cPanel and phpMyAdmin;
  • Moving completed WordPress projects from one hosting environment to another;
  • DNS records, familiarity with web hosts and domain services (GoDaddy,CloudFlare, Etc);

Having these skills is a plus:

  • WordPress administration or development knowledge;
  • Experience migrating WordPress websites;
  • English proficiency;
  • Experience working in a customer-facing role, including support and training;

We offer:

  • Friendly atmosphere in the team 
  • Competitive salary;
  • Official employment;
  • Paid vacation and sick leaves;
  • Well equipped office in the city center;
  • Team events and activities;
  • Professional growth;
  • Social benefits package;
  • Refreshments in the office (tea, coffee, cookies, fruits);
  • Free English lessons.
  • We’re looking forward to your resume.